Learner Appeals Procedure

Learner Appeals Procedure

1. External Examination results [externally marked]

Once external examination results have been issued, there is a system of appeals organised by the examination boards called Enquiries About Results (EARs). Centres are able to have scripts (or controlled assessment across a whole cohort) checked and remarked for a fee – initiated by Subject Leaders, checked by the appropriate Deputy Head and processed by the Exams Officer. In the first instance the school will have checked all results, looking for possible grounds for appeal, and will bear the cost (if the appeal is unsuccessful). If a candidate or parent wishes to make a request for a remark, then the cost will fall to them, although the Exams Officer will complete the online request.


2. BTEC results (internally marked and externally verified)

During BTEC courses a candidate may wish to query a mark or grade awarded. In the first instance the Subject Leader will examine the query in conjunction with the appropriate member of SLT responsible for Vocational courses. If that fails to satisfy the candidate then the Head of Centre will have the final word after examining any evidence presented.


3. BCS (online tests externally marked)

If a student is unable to resolve an appeal after following the Centre procedure, they have the right to submit an appeal directly to BCS. This must be submitted within 20 working days of the date of the assessment or test, and will incur a fee of £10. The fee will be refunded if the Learner’s result improves following appeal.

Learner appeals must be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..

Once an appeal has been reviewed by BCS, they will write to the appellant with details of their decision to either:

▪ Amend the decision considering the rationale or any new evidence put forward
▪ Confirm they stand by the original decision.

The Learner will then have the right to seek an independent review. This will be carried out by someone who is not employed by, or otherwise connected to, BCS.


4. Controlled Assessment (internally assessed and externally moderated)

[a] If a candidate wishes to appeal against a mark awarded by the appropriate subject teacher then the Subject Leader will investigate the query. Once again the Head of Centre will have the final say in any further appeal from the candidate.

[b] Once moderation has taken place and marks [and some/all of the work] sent to the moderator, any appeal will have to be through the EAR process, where only whole cohorts of candidates are eligible for remoderation.


5. Trial/Internal examinations (internally marked)

In general it should be possible for any query to be sorted out quickly between candidate and teacher/marker. It is expected that In the event of an appeal the Subject Leader and the appropriate Deputy Head will be able to solve the problem without the need to involve the Head of centre.

As pupils and staff have always worked co-operatively during assessment, there will be very few instances where candidates are unhappy with their marks.


6. Automated Assessment (Online testing)

Learners who are unhappy with any aspect of the assessment process should first discuss the problem with their Centre Representative or the Centre Manager or representative within 5 working days of receiving their result and must make the reasons for their challenge clear at this time.

Online assessments are undertaken using automated testing software and in the event of a learner raising a complaint the assessment report that will have been produced by the system will be fully discussed with the learner.

An action plan will be agreed and a further assessment date scheduled. In some circumstances the learner may be offered a free re-test (e.g. if there had been hardware or software problems)

If a Learner is not able to resolve an appeal at the approved centre then he/she has 
the right to appeal to the awarding body. This may be done via the Centre Manager or direct to the awarding body in writing. Learner appeals must be made within 60 days of the date of the assessment together with the appeal fee if relevant. This fee will be refunded if the Learner’s result improves following the appeal. Address will be supplied on request.

The Centre will keep a written record of each stage of the process with dates and outcomes

The awarding body’s representative will investigate the circumstances of any appeal and make a report to the appeals panel. In very exceptional cases, the appeals panel may request the Centre Manager possibly accompanied by the learner, to attend a meeting of the panel to provide further explanation of the circumstances of the appeal

Appeals panel decisions will be given in writing to the Centre Manager and the learner and are final

Go to top