Learner Appeals Procedure

Date reviewed: September 2020
Review frequency: Annually 
To be reviewed by Exams Officer

1. External examination results [externally marked]

Once external examination results have been issued, there is a system of appeals made available by awarding bodies entitled Enquiries About Results (EARs). Centres are able to have scripts (or controlled assessment across a whole cohort) checked and remarked for a fee. In the first instance the school will have checked all results, looking for possible grounds for appeal, and will bear the cost (if the appeal is unsuccessful) of a re-mark.

If a candidate or parent wishes to make a request for a remark, then the cost will fall to them, and the Exams Officer will process the request on their behalf. In such circumstances the candidate must give their permission in writing and be informed that their grade may be confirmed, raised or lowered. All such enquiries must be made within the deadlines set by the awarding body.

2. Controlled Assessment (internally assessed and externally moderated)

If a candidate does not agree with the coursework/non-examination assessment marks awarded by a teacher and the disagreement cannot be resolved by discussion between these parties and the Head of faculty then the candidate may follow the appeals procedure.

1. Appeals should be made in writing to the Examinations Officer stating the details of the complaint and the reasons for the appeal.
2. Appeals must be submitted by the end of the first week in April of the relevant examination year and the review of marking must be completed prior to the awarding body’s deadline for submitting marks.
3. The teacher concerned in marking the assessment, which is the subject of the appeal, will respond to the appeal in writing to the Examinations Officer; a copy of this will be sent to the candidate.
4. If the candidate is not satisfied with the written response received then they can request a personal hearing before an appeals panel. The request must be made within two days of receipt of the written reply to the initial appeal.
5. The appeals panel will consist of the Examinations Officer, the Head of Department and two senior members of staff who have not previously dealt with this case
6. The candidate can be supported at the hearing by a parent/guardian
7. The teacher involved will also be present
8. A breakdown of the marks awarded will be given to the candidate prior to the hearing
9. The appeals panel will consider whether the process used for the internal assessment complies with the requirements of the awarding body and the regulatory authorities Code of Practice
10. The Examinations Officer will convey the outcome, and reasons for the outcome to the candidate.
11. The school will maintain a written record of all appeals.

It should be noted that once moderation has taken place and marks [and some/all of the work] submitted to the moderator, any appeal will have to be through the EAR process, where only whole cohorts of candidates are eligible for re-moderation.


3. Trial/Internal examinations (internally marked)

In general it should be possible for any query to be sorted out quickly between the candidate and the teacher/marker. It is expected that in the event of an appeal the Learning Director and the Deputy Head (with the responsibility for Quality of Education) will be able to solve the problem without any further escalation.

As pupils and staff have always worked co-operatively during assessment, there will be very few instances where candidates are unhappy with their marks.

4. Automated Assessment (Online testing)

Each awarding body has its own policies and procedures for dealing with such appeals and these should be consulted accordingly.

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